Refund policy

There will be no returns upon delivered goods.

To ensure the item condition is correct, we suggest you to view, inspect and sign our delivery note for having received the goods in good condition. For fabrics and custom-made products, we suggest that you view in store.

Belga Home reserves the right to determine the best course of action.

Please bear in mind that computer browsers may present colours slightly differently and colours may also appear differently according to your screen. Images displayed on the internet are a representation only and we recommend contacting us by email on letstalk@belgahome.com prior to your ordering if you are unsure.

Damages and issues
All items must be signed for at the point of delivery. In signing the Delivery Order, you are acknowledging that you have received all good(s) delivered in good condition and they are in no way faulty or damaged.

Should you receive goods that are damaged, faulty or incorrect upon delivery, we will replace or repair the item. We reserve the right to determine the best course of action.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Warranty Terms and Conditions
We, at Belga Home source all our products from most reputable manufactures across Europe.

Fatboy Warranty
All Fatboy products are subject to the standard Fatboy factory guarantee period of six (6) months.
Fatboy products (except Fatboy Edison the Grand, subject to normal use) are not waterproof!

Damage caused by repairs not performed by Fatboy or someone appointed by Fatboy;
If changes or modifications have been made to the product; Incorrect maintenance;
If the product is used for purposes other than that for which the product is intended;
Wear and fading due to intensive outdoor use, such as products being left in the rain; it also applies for outdoor products that these, since the products are upholstered with fabric, cannot remain outside for an unlimited time.

Upholstered Furniture
The filling inside our cushions will soften with normal use over time and conform to the shape of the user. This is considered normal wear, and is not considered a loss of resilience or a material manufacturing defect. In addition, this warranty doesn’t cover or include linen covers, since by their very nature, these fabrics are soft in texture and will crush, shade and mark more readily than most fabrics. These characteristics will in no way be considered as defective.

All of our fabrics are outsourced from most reputable manufactures in Belgium.

Many of our fabrics are created with natural materials, so there can be slight variations between batches and runs. The most common variation is in colour, although the actual variation is very slight.

Lighting
It’s important that you take care and pay attention with all of our electrical items. All of our lighting products come with a one-year warranty, which covers the electrical wiring of the item. With our lighting, please use the bulb recommended in writing on the appliance. Improper usage of the product, including when you use the wrong bulb, will void the warranty.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Warranty Claim
If you have a warranty claim or other inquiries, call Belga Home at +302298072312, or email us at letstalk@belgahome.com. When you send us an email, it would be good to attach some pictures to support the claim.

It is at the discretion of Belga Home to repair or replace the product or the part. Refunds are not available. If identical materials are unavailable at the time of repair or replacement, we will substitute for materials of equal or better quality. Replacement fabrics may vary in color from the original due to differences in dye lots. The warranty covers the product, parts, and labor costs involved in the repair, but excludes transport or freight costs associated with the claim.

All claims are subject to the discretion of Belga Home. The warranties provide coverage to the original retail purchaser, and do not apply to rented, business, commercial or other non-residential issues. Belga Home may refuse a claim if the defect or damage is caused by use other than its intended use, or improper care of the product.